Activity: A654 - Investigate and Diagnose Incident
DescriptionWorkflowRolesWork Products
Workflow

Activity diagram: Investigate and Diagnose Incident Create Incident Resolution Plan Create Workaround or Fix Escalate Incident Gather Additional Information and Investigate Obtain Workarounds and Fixes Search for Workarounds and Fixes

Activity detail diagram: Investigate and Diagnose Incident Incident Analyst Create Incident Resolution Plan Create Workaround or Fix Escalate Incident Gather Additional Information and Investigate Obtain Workarounds and Fixes Incident Analyst Incident Analyst Search for Workarounds and Fixes Incident Analyst Incident Create Incident Resolution Plan Incident Create Incident Resolution Plan Incident Create Workaround or Fix Incident Incident Information Workaround/ Fix Create Workaround or Fix Incident Escalate Incident Incident Escalate Incident Incident Incident Communication to User Gather Additional Information and Investigate Incident User Input Gather Additional Information and Investigate Incident Workaround/ Fix Problems and Known Errors Obtain Workarounds and Fixes Workaround/ Fix Incident Obtain Workarounds and Fixes Incident Problems and Known Errors Search for Workarounds and Fixes Workaround/ Fix Incident Search for Workarounds and Fixes
Work Breakdown

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